At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. Job Description Summary: What you need to know about the role: The Director of Business Operations orchestrates working across the Technology organization, comprising the Technology, Engineering, and Information teams. The primary outcomes of the business operations function are the effectiveness and efficiency of the organization. The Director of Business Operations enables the Technology leadership team by establishing scalable best practices and metrics that drive execution and operational excellence. Meet our team: The Director of Business Operations enables the Technology leadership team by establishing scalable best practices and metrics that drive execution and operational excellence. Job Description: Your way to impact: The individual in this role will collaborate with the VP of Business Operations, OCTO, and her staff, and a cohort of business operations leaders to achieve a high-functioning, healthy Technology organization at PayPal. Your day-to-day: In your day-to-day you will: Develop strategies & and monitor “Net Promoter Score” metrics from key internal partners of the organization to keep a pulse on the effectiveness of OCTO scope in driving outcomes for the Technology organization. Own and establish the operating cadence for OCTO, including staff meetings, All-Hands, talent reviews, and employee engagement initiatives. Drive special projects on an as-needed basis across a matrixed organization. Support external business benchmarking exercises as needed to gain insights and direction Business Operations, Operating Rhythms, Routines, Rituals, and Efficiency Implement business frameworks, tools, and processes for business operations and the OCTO team to utilize and employ. Partner across teams to streamline forecasting and analytics on hiring, development, and attrition and work at an aggregate level with talent acquisition and other functions to ensure an optimal workforce. What do you need to bring: Prior experience leading Business Operations in a matrixed organization Finance background key to role Workforce planning for an engineering organization Resource planning strategy and implementation We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Additional Job Description: Subsidiary: PayPal Travel Percent: 0 - PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $118700 to $246290 Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: Click Here to learn more about our culture and community. PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please Join Our Talent Community. Notice to Applicants and Employees who reside within New York City. Click here to view the notice. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account: Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up. Please Capitalize first letter of your First and Last Name. Please avoid using fully capitalized text for your First and/or Last Name. NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID. Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience.